Terms and Conditions
PLEASE READ THEM CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW.
- These terms and conditions set out the basis on which you can use our website, call centre and stores to place orders for items from Srihita Fab Expo. All payments would be made to Srihita Fab Expo. By ordering/purchasing goods from www.Vynam.com you are deemed to have understood and accepted these terms.
- The supplier of the goods featured is Srihita Fab Expo. You may contact us by email at firstname.lastname@example.org or phone us on +91- 8296848484. Telephone calls to and from Vynam may be recorded and monitored as part of our efforts to further improve service to our customers.
- We may contact you for marketing purposes by email or telephone with relevant offers.
- Our display of products on our website is an invitation and not an offer to sell those products to you.
- An offer is made when you place the order for your products. However, we will not have made a contract with you until we accept your offer (see point 5 below).
- You can make payment by various options available, including Credit / Debit card, Net banking, PayPal, COD, etc., Some of these options are limited to certain countries only. Not all options are available in all E-stores.
- Products are subject to availability with our vendors. In case of non availability of product / Products you may choose to
A. Accept a partial / full refund or take it as store credit in your Vynam account
B. Refunds can be made to the same account
C. In case of price difference the amount can be refunded to your bank or can be issued as store credit.
- Ensure you enter a correct email address and we would send you an order acknowledgement email and order update email(s).
- Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 3 above) or we have sent acknowledgement emails (see 4 above).
- The contract will be formed at the place of dispatch of the products. All orders that you place on this website will be subject to acceptance in accordance with clause 5 above of these terms and conditions.
- Vynam offers occasional discounts on customization of products, the discount codes applied would only work for base product. Discount may work on customization and accessories added along with base product.
Except as may be specifically provided, we make no warranties, representations, statements or guarantees (whether express or implied) with respect to use of our website or any of the Products sold by us.
- We accept all major credit cards / debit cards and through PayPal.
- For security purposes your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel and refund any order that does not match these criteria.
- The price displayed for goods and services remains the same regardless of the country of delivery. For International shipping depending on the country of delivery there may be Customs Duty & Taxes as explained in the International Delivery Clause.
- A shipping charge will be applied at checkout, unless stated in any promotional offer
- Estimates of shipping charges are an approximation of charges to you, and they are based on the anticipated amount to be paid to shippers. It is possible that the amount may vary based on the package weight, dimensions, destination etc., for compliance of customs law for various countries and to avoid hassle for duties to you, we provide a minimum dollar / pound for each free product which is being shipped along with your order.
- They are provided strictly for reference purposes.
SHIPPING & DELIVERY
- We ship to any Indian address as well as provide International Shipping almost all over the world. Please see our Shipping Policy for the country list and prices. All orders for international deliveries are subject to our Terms and Conditions. We do not deliver to PO Boxes.
- A shipping charge is applicable for every international shipment. Sometimes Shipping charges are fully or partially waived for international shipping based on the promotions.
- All delivery deadlines will depend on address details supplied and stocks being present at time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as an email address.
- We will try to deliver all orders received, however if you are not at home a card will be left and the parcel will be delivered to a Neighbor, or returned back to the depot. It is your responsibility to collect it or arrange re-delivery at your cost.
- If a parcel is returned as undelivered we will offer a refund for the items only. If you still require the parcel to be resent a further shipping charge is payable by you
- In some cases, if you are not reachable unavailable at the given address for more than 7 days, the courier company would destroy the parcel. In such cases, we would not be responsible for the parcel. No refund claims would be entertained in such scenarios.
- We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes, custom clearances, transport problems, for delays caused by acts or omissions of your details or other regulatory agencies.
- We are not liable to pay refund for late delivery if the consignment does not have a complete and accurate address, post code and telephone number for the customer.
- We are not liable to pay refund for late delivery due to delays during custom clearance process. Or for delays caused by acts or omissions of your details or other regulatory agencies.
- If, for any reason, you wish to do so you have the right to cancel any order you have placed. This should happen within 24 hours of placing an order.
- You can email us on email@example.com for any cancellation request. Cancellation requests are not accepted through phone or online chat services.
- Products ordered in Clearance / discount / promotional sale cannot be canceled once an order is placed.
- Any specially made product or custom designed product including Designer Products & Design It Yourself (DIY) products cannot be canceled once an order is placed.
- Once an order is canceled, you could opt to get full refund of the value of the transaction or opt to get a full redeemable gift voucher.
- Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
- All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order.
- Where prices are quoted without taxes and custom duties, customers are not entitled to tax or customs duty refunds. The price displayed for goods and services remain the same regardless of the country of delivery.
- International Payments may be made by any of the methods indicated on our website in the currency you have chosen to pay. The settlement would happen in the chosen currency. You may be charged a processing fee by your card issuer in case you don’t chose to pay in your local currency .Please check the same with your issuing card bank or society.
- All Terms & Conditions apply.
- Please note that we have appointed agents to act as Intermediaries in US and UK. The Intermediaries would be would render services such as arranging and facilitating supply of products, collecting payment, marketing services and acting as return centers.
ORDER DELAY / CANCELLATIONS DUE TO DELAY
- Vynam ethnic fashion products are made by artisans, weavers, craftsmen and manufactures across the subcontinent. Each of the ethnic fashion items are carefully made after a series of processes which requires multiple tasks like weaving, dyeing, pattern making, embroidery, tailoring etc. Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your approval for. This may result in your order getting delayed.
- Incase our garment construction expert team notices that the measurements you have provided is not right or if there is a variation then we may approach you to cross check the measurements again. The time taken for this measurements recheck may delay an order.
- At any point of time during the garment construction process it cannot be canceled.
- Our focus is to avoid returns and in order to learn the root cause we may ask for pictures of some made to measure items and improve our quality in order to avoid any future possible errors. At the same time we want your experience with us to be positive and care free and so we have an Easy Return Policy.
- All items except Custom designed outfits including Design It Yourself (DIY) items and Designer items can be returned.
- Returns need to be applied through our Return Authorization Form (RAF). The warehouse location address for returns is mentioned in the RAF Form.
- The RAF Return Request must be filed within 7 days of receipt of the item. Our system would not allow you to file the return request after 7 days. Please use the same login credentials which you had used at the time of placing your order.
- For queries regarding alterations, please avoid using RAF form. Just email us at firstname.lastname@example.org
- Returns to be made mandatorily through local post only.
- Refunds are processed within 7 days of receipt of any returns & verification.
- A refund can be issued by using the same means of payment as you used for the initial transaction.
- During peak periods such as Sales or Festive periods processing returns may be slightly delayed.
- The refunds would be processed, only if the product has tags intact and is in the same condition in which it was delivered to you.
- Refunds will not exceed more than the product value.
- Upon receipt of the returned goods to our Indian returns center, we perform a mandatory sanity check on the returned goods & post which refunds are processed in the form of store credits/refunds*. This process usually takes 2-3 weeks based on the local postal services used for returning the items. Therefore we appreciate your cooperation.
- Vynam is not liable to reimburse the cost of any lost shipments that may have occurred while returning goods to our return center.
BESPOKE & DIY TERMS & CONDITIONS
- Custom designed outfits including Design It Yourself (DIY), Bespoke-customization products and Designer items cannot be returned.
- No refund on custom designed outfits (Design It Yourself (DIY), Bespoke-customization) will be provided unless contacted within 24 hrs from the time of order placement.
- In the case of change of mind of the customer, in terms of the product or product design, post 24hrs from the time order is placed, the amount of work done will be deducted (which will be decided by the management) from the full order value, and the balance amount could be used to customize another outfit within the range.
- Bespoke-customization products can be cancelled within 24 hrs from the time of order placement for a refund. Post which will have a deduction of 30 USD as order management & handling fee that include efforts in procuring the product, customization & pre-planning of order shipment?
- Custom designed outfits including Design It Yourself (DIY), Bespoke-customization products are not subjected to cancellation post the product fabric reaches the production unit, as the process includes customer consent at every stage.